Terms of Service

Last updated: 13 May 2026

These terms apply to use of SERMI Vault, a subscription software service for creating SERMI repair order records, managing evidence uploads, producing compliance exports and optionally uploading completed packages to a connected Google Drive account.

SERMI Vault is independent and is not affiliated with, endorsed by, or part of SERMI UK, SERMI EU, the Institute of the Motor Industry, the Independent Garage Association, or any organisation involved in governing, administering, approving, auditing or enforcing SERMI policy. The service exists to make repair record capture easier for independent workshops; it does not replace a workshop's responsibility to understand and follow applicable SERMI requirements.

Nature of the service

SERMI Vault is a record capture and export tool. It is not legal, regulatory or SERMI accreditation advice. We do not guarantee that a workshop's use of the service will satisfy every legal, insurance, audit or SERMI requirement. Workshops remain responsible for checking what records they must keep, how long they must keep them and whether a completed export is suitable for their own audit process.

Workshop responsibility

Users are responsible for entering accurate information, checking the completed repair order before use, retaining records according to their own legal and compliance obligations and ensuring they have authority to upload and process customer evidence.

Workshops are responsible for getting any customer permissions or notices needed before entering customer details, uploading identity or ownership evidence, connecting Google Drive or exporting compliance packages.

Subscriptions

Access to live repair order creation and completion requires an active subscription. Optional Drive auto upload features may require an additional subscription. Payments and subscription changes are handled by Stripe.

Payments

Payment card and billing transactions are processed by Stripe. SERMI Vault does not store full card numbers, bank details or card security codes. We may store subscription status, plan information, billing email and Stripe identifiers so the application can unlock or restrict paid features.

Workshop data and access

Workshop records belong to the workshop account that created them. We do not routinely view workshop repair orders, customer identity details or uploaded evidence. Access to production data is restricted and any exceptional access is limited to support requested by the workshop, security, legal compliance, abuse prevention, service maintenance or incident investigation.

Google Drive uploads

If Drive Auto Upload is enabled, the workshop authorises SERMI Vault to upload completed compliance packages to the connected Google Drive account. The workshop is responsible for ensuring the correct Drive account is connected and that its Drive storage, sharing and retention settings are suitable.

Acceptable use

Users must not upload unlawful content, misuse connected cloud storage, attempt to access another workshop's records or interfere with the security or availability of the service.

Availability and exports

We aim to keep SERMI Vault available and reliable, but we do not guarantee uninterrupted service. Workshops should keep their own downloaded exports, Drive uploads or backups where required for their business, audit or legal retention needs.

Service changes

SERMI Vault may be updated to improve reliability, security, compliance workflows and integrations. Features may change as the product develops.

Limitation of liability

To the fullest extent permitted by law, SERMI Vault is provided as a software tool and we are not responsible for losses caused by inaccurate user-entered information, failure to retain required records, misuse of exports, incorrect Drive configuration, third-party service outages or a workshop's failure to follow applicable rules. Nothing in these terms limits liability that cannot legally be limited.

Contact

For terms or service questions, contact admin@yorkshirevwagretrofits.co.uk.